Customers in the UK and overseas need to talk to their
airlines/tour operators/travel agents in the first instance to see what
the current situation is. If trips are being postponed, we can
rearrange/rebook the insurance. Many tour operators and travel agents
are refunding or amending bookings.
Customers who, having spoken to their travel agents or tour
operators, wish to discuss making a claim with us should contact us
accordingly as outlined in the policy booklet.
Customers who arranged their trips to Mexico independently (not
via a travel agent or tour operators) should contact us accordingly as
we will be considering these claims on a case by case basis, subject to
normal terms and conditions.
Provided they have not travelled against Foreign and
Commonwealth Office (FCO) advice, customers who are taken ill whilst on
holiday in Mexico will be covered for medical expenses subject to normal
terms and conditions. They should contact the emergency assistance
service as outlined in the policy booklet.
Call our UK based call centres on 0845 246 8704
For our opening hours – read more
Single trip and annual cover policies available (prices inclusive of Insurance Premium Tax. Annual cover available to under 65’s only)
Emergency cash transfer if your wallet or purse is lost or stolen, we can send you emergency funds (cash loss only up to £100)
We cover children for independent travel like school trips
One excess per person per incident
New-for-old replacements as standard (with the exception of clothing)
Up to £250 total valuables limit to replace your stolen or damaged items
Unlike some insurers, we cover your watches and sunglasses
We also offer a 'long stay Backpacker' policy (cover available to 55's and under only)
Find out if you’ve won an iPod nano with Direct Line Travel Insurance
Maximum call charges for 0845 numbers is 3p per
minute from a BT landline. Calls from other networks may vary.
Route Planner
Getting from A to B. Our online route planner makes it easy to plan your journeys, as well as find maps and places in the UK and Europe.
Travel tips & advice
We’ve put together plenty of useful information to help you understand travel insurance as well as travel advice on everything from getting over jet lag to planning an eco-holiday.
Find out how much you could save on your travel insurance...
Direct Line Insurance plc is authorised and regulated by the Financial Services Authority. Registered office: Direct Line House, 3 Edridge Road, Croydon, Surrey, CR9 1AG. Registered no. 1810801. The Financial Services Authority's Register can be accessed through http://www.fsa.gov.uk/Pages/register/
