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Finalising your claims
 Ever wondered what happens if you need to make a claim? Or what happens to your car when it’s taken in for repairs?
Take a look behind the scenes with our short videos. |
Windscreen claims
Our dedicated Glass Hotline is available 24 hours a day, 365 days a year to arrange to repair or replace your windscreen as quickly as possible.
If you have comprehensive cover, all you have to pay is the excess shown in your policy schedule. Your No Claims Discount won’t be affected when you make a windscreen claim.
Call our windscreen helpline on 0800 328 7423.
Claims information
If you need to make a claim, we'll do all we can to get you back on the road as soon as possible. Follow our step-by-step guide.
Claims informationDiscounts
Direct Line offers a range of discounts to help bring down the cost of car insurance. See how much you could save.
Behind the scenes
Take a look behind the scenes of a Direct Line claim - from letting us know what happened to collecting your car.
