Need a loan? Call our customer hotline for help!
Call: 0845 301 1657
Lines open: 8am-9pm Monday to Friday, 9am-5pm Saturday and 10am-5pm on Sunday. Remember you can now apply online.
Already have a loan with us? Call our Customer Service team!
Call: 0845 301 1658
Lines open: 8am-9pm Monday to Friday, 9am-5pm on Saturday and 10am-5pm on Sunday.
Recently applied for a loan and awaiting a decision?
Call: 0845 301 1659
Lines open: 8am-9pm Monday to Friday, 9am-5pm on Saturday and 10am-5pm on Sunday.
Textphone Call: 0800 056 5781
You can use a textphone instead of a voice telephone if you have hearing or speech problems. Unlike a standard telephone, a textphone has a keyboard and a display screen. Instead of speaking into a telephone mouthpiece, you type what you want to say using the keyboard.
Direct Line supports the Typetalk and Text Phone services for people with specific communication requirements. To use Typetalk, please prefix the number 18001 before the number you wish to dial.
For example: +18001 + area code + number.
To use Textphone, please call 0800 056 5781. Alternatively Direct Line will deal with anyone who has Power of Attorney for you, should you be unable to contact us yourself.
Loans are provided by The Royal Bank of Scotland plc trading as Direct Line. Over 22s only. Available in Scotland, England & Wales. Rates reflect circumstances and loan amount.
Maximum call charge from a BT landline is 4p per minute. Calls from other networks may vary.
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