Home emergencies

Here are some tips to reduce the extent of any damage to your home and contents:

Storm damage

• If emergency repairs are needed to make your home safe, go ahead and authorise the repairs as soon as possible – and ask the contractor for an itemised invoice.
• If the damage is extensive, try and take a photograph before it is repaired. This will help us settle your claim later.

Drains

• Regular cleaning can help drains last a lifetime – caustic soda will fight germs and help clear blockages.
• Try using a garden hose to force water to clear blockages.

Essential services

• If gas, water or electricity supplies are affected, contact your supplier immediately for assistance – their number is usually at the top of your bill.
• Keep a note of all emergency numbers for your essential services.

Security

• If your property is insecure following a break-in, go ahead and authorise the repairs yourself, and ask the contractor for an itemised invoice.
• If your house keys have been stolen, you do have cover under Direct Line Contents insurance to have your locks changed immediately.

Fire

• Have smoke alarms fitted and tested regularly.
• Work out the best exits from your house, especially from higher level rooms.
• If in any doubt, ask your local Fire Prevention Officer to visit.
• And most important of all – contact Direct Line home insurance immediately to register your claim and get further advice on what to do next!

Carpets

• Use a clean, damp cloth to wipe up spillages.
• If carpets are wet, do not turn up the heating – this may cause carpets to shrink.
• Circulate cool air – open a window.
• Try cleaning spilt emulsion paint with warm, soapy water.
• Cover up spilt gloss paint with clingfilm and call a carpet specialist.

These pages are for information only and do not form part of any contract or policy.